Shopping Information

General 

Note that purchasing online offers different experience compared to buying in-store.

Following a few important considerations:

1. The colors of products in the websites may vary with actual colors due to photographic lighting sources and inconsistencies of various monitor settings.

2. The shapes and sizes of products may differ slightly in real life compared to what have shown in the pictures. We try our best to provide accurate measurements however, it is your responsibility to ensure that the products meet your needs.

3. Our handcrafted products possess unique variations that showcase an individual craftmanship compared to mass production.

Feel free to reach out with us if you have any uncertainties regarding the product description.


Online Purchase:

1. Purchase Order

Orders will be shipped within 4-5 business days upon payment confirmation.

2. Payment Options

  • Manual transfer to our CIMB Account
  • Debit / Credit Card via Billplz
  • QR Pay
  • Online Banking via Toyyibpay

If you have any problems with the payment, kindly contact us at +60136773970 for guidance.

3. Shipping Terms

  • Orders will be shipped within 4-5 business days upon payment confirmation.
  • Our postage is from Monday to Friday (exclude Public Holiday)

Shipping Options:

  • Semenanjung Malaysia: via DHL or NinjaVan
  • Sabah / Sarawak / Brunei: via CityLink
  • Singapore: via J&T or any trusted courier services

4. We are not responsible for any delays that caused by courier or package lost during delivery. Any claims must be made with the postal service.

5. Tracking number will be provided through your email upon confirmation of your orders. You can track your order through this link https://easyparcel.com/my/easytrack/


Product Prices, Specification and Availablilty

We reserve the rights to make any changes with our product prices, specifications and product availability. If any products that you purchase are out of stock, we will contact you for any changes of choosing any item that have similar prices or cancel the orders.

Offers and Discounts

We reserve the rights to withdraw any offers and discounts at any time for any reason.

Terms and Conditions:

  • Offers and discounts cannot combinedly used with any other offer unless stated otherwise.
  • Clearance and promotional items are not included in special offers.
  • Offers are non-transferable and we do not accept cash as payment.
  • Discounted prices will be displayed on the checkout page of website.

Privacy Policy

All personal information that given are with consent. We highly care about our customer privacy and do not share any personal information to the third parties.

Changes of Terms & Conditions

We reserve rights to update or change any terms and conditions without prior notice. We encourage our customers to review and fully understand about our policy before make a purchase.

Feedback

We greatly value feedback from our customers as we strive to do our best to provide them with the best experience and services. Please share your comments and feedback by emailing us at info.bendangstudio@gmail.com

Legal and Trademarks

  • Our logo or any other products collection name should not be taken without our permission.
  • Color reproduction is as accurate as limitations of photographic and printing processes allow.
  • Bendang Studio own the rights to all images and visual content on bendangstudio.com. Unauthorized reproduction of any material is strictly prohibited.