Terms & Conditions

At BendangStudio we are hugely proud of our products. 

Our products are crafted with utmost quality, priced fairly, and made accessible to our customers at an reasonable price.  

We believe in the intrinsic individuality of handcrafted products, each showcasing unique characteristics that reflect the skill and care of our makers.

bendangstudio.com - online shop

Please keep in mind that purchasing goods online offers a different shopping experience compared to buying in-store. 

Here are some important considerations:

  • Colors and shades of products displayed on the website may vary due to factors like your monitor settings, the type of computer you're using, or the lighting in your surroundings.
  • The sizes and shapes of our products may differ slightly in real life compared to how they appear on your screen. We always provide accurate dimensions and measurements, but it's your responsibility to ensure the product meets your needs. 
  • Our handcrafted items possess unique variations that showcase their individual craftsmanship, setting them apart from mass-produced items. Feel free to reach out if you have any uncertainties regarding the size, shape, or finish of any product.
  • Images on our website are for illustrative purposes only. For precise details, please refer to the product description.

Ordering

Once we receive your order, we'll send you an email to confirm your order details and payment. You'll receive another email once your order has been dispatched.

Payment

Our website payement are processed via ToyyibPay/ Billplz / online transfer/ QR Pay, depends on what you choose for option.

For payments problem, please WhatsApp us at +6 013 677 3970.


Delivery & Postage

We ship orders within 4-5 business days of cleared payment (Monday-Friday, excluding public holidays). Delivery dates are estimates. Each order is carefully packed.

Shipping Options:

  • Semenanjung Malaysia : via DHL or NinjaVan
  • West Malaysia : via Citylink 
  • Singapore: via JnT or any trusted courier service.

Once your order sent out, we are not responsible for delays caused by courier service.


Product Prices, Specification & Availability

We reserve the right to change product prices, specifications, and availability at any time. While we strive to keep stock information accurate on website, but no guarantee on availability.  If an item you ordered is unavailable, we will contact you by email or phone. You can choose to change with any item in similar price or cancel your order and get refund.

For large quantity orders, kindly go to bulk orders page to get more info. 


Offers and Discounts

 Discounted Products and Offers

When products are offered at a discounted price, the following terms and conditions apply:

  • Offers and discounts cannot be combined with any other offer unless stated otherwise.
  • Clearance items, promotional items, gift certificates, and delivery charges are not included in special offers.
  • No cash alternative is available and offers are non-transferable.
  • Discounted prices will be shown on the product listing page or at checkout on website.
  • BendangStudio reserves the right to withdraw offers or discounts at any time and for any reason.

Privacy Policy

Here we are dedicated to protecting your privacy when you visit or shop on our website.  We only collect personal information (such as names, postal addresses, or email addresses) with your consent. We do not any bank details or share your financial information with third parties.

We will only contact you by phone if there is an issue with your order, not for marketing or sales. 

Changes to these terms and Conditions

We reserves the right to update or change these Terms and Conditions at any time without prior notice. We encourage our customers to review this page whenever making a purchase from our website.

Your Feedback 

We highly value direct feedback from our customers over marketing data. To improve our service and provide the best shopping experience, we want to hear from you! Please share your comments and feedback about your shopping experience by emailing info.bendangstudio@gmail.com

Legal & Trademarks 
BendangStudio logo, or any other name of collection we used should not be reproduced without our written permission.

Colour reproduction is as accurate as photographic and printing processes will allow. BendangStudio owns the rights to all photo and any other visual material on bendangstudio.com. Reproduction of any material without our permission if strictly forbidden.